NextD TV Customer Support

Getting Started 8

• What do I need to setup NextD?
• How to setup NextD Player
• How do I connect the NextD Remote app to the NextD player?
• How do I scroll up and down on the screen?
• How to power off NextD Player

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Troubleshooting 8

• Video streaming is not smooth or laggy on my NextD Player
• NextD Remote app is sluggish or disconnects from NextD Player sometimes
• I can't hear any sound from NextD on my TV.
• I can't see the display output from NextD on my TV.
• An optical SPDIF cable doesn't work for the audio

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Technical Specs 4

• Where can I find the detailed tech specs for NextD N2?
• What is the highest video output resolution on NextD Player?
• Can NextD support 3D videos?
• Does NextD support external hard drives (HDD)? If so, what file systems are supported?

Known Limitations 5

• Some apps don't support NextD
• Some portrait-orentation-only apps don't display properly on TV screen.
• Some apps showing “This app is incompatible with your device” in the Google Play Store.
• Some media apps, such as Netflix, needs to be updated manually outside of Google Play store
• Location services functionality may need workaround

Usage Tips 9

• What’s the difference between Hover Touch Mode, Mirror Touch Mode and Media Control Mode?
• Can multiple NextD Remote apps control the same NextD Player?
• What accessories does NextD Player support?
• Where do I find the apps I installed on NextD?
• Can a NextD Remote app control multiple NextD Players?

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Advanced Tips 13

• How do I clear the cache and data files of an app?
• How do I install Android apps using an USB drive
• How do I install Android apps on NextD from the Internet browser?
• Can I use a touchscreen monitor with NextD?
• How do I use NextD Player as a file server for the external USB drives?

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Other 15

• How does NextD receive updates?
• What’s the difference between NextD and other media players?
• What type of content and apps/games will I have access to?
• How does videoconferencing work?
• Will my mobile device battery drain out quickly while using the NextD Remote app?

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